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Our Mission
Statement
At
SpeedQwest, our
goal is to provide innovative, state of the art,
cutting-edge quality products
and solutions, along with the industry's leading customer
service and support. We
are committed to excellence in quality and delivering the best solutions possible to
our customers world wide for affordable prices.
We
embrace both the opportunity and the privilege of
being your "preferred partner" in providing
Internet access, Business solutions, Domain services and hosting every single
web site. From business ventures to baby albums, we
value every opportunity in serving our customers. We are
aware of the responsibility, trust and confidence
our customers place in us and we take this responsibility very
seriously. To that end we live and work by a
few yet simple and important
principles.
Our customers are the #1 focus for the entire company.
We clearly understand that our customers
and no one else provided us the opportunity for our rapid
growth and
profitability, making us one of the fastest growing technology
service companies.
We emphasize this to everyone every time we have the
opportunity. We are dedicated to our mission and committed to continuously providing
our customers with the best products and services possible. We also understand that
every successful company
is backed by a team of very successful people. SpeedQwest
is fortunate to gather the best team in the industry
of talented professionals with the necessary skills
and drive to provide our customers with a superior
service and a better experience.
We believe that dedicated employees, great technology
and satisfied customers have made us successful.
In continuing to maintain this, we are constantly researching for
new and innovative products and services, attracting
skilled and talented employees, empowering our
employees to take
ownership and maximize performance. Ultimately, our
purpose is delivering unmatched
satisfaction to our
customers. We provide pleasant working environment and
encourage
team effort through education, growth opportunities
and a reward system for good performance.
Our customer service approach is very
simple and straightforward. Our entire staff, from the receptionist
to the CEO, is equally responsible for supporting our
customers at all times. We have a proprietary tracking system
that enable us to evaluate and measure our company's
performance. Additionally, our quality control team
is constantly ensuring
that everyone in the company
live up to our customer's
expectations. This commitment to excellence by way
of listening to
our customer's needs
and constant efforts in making improvements, gives
us a competitive edge
in our industry.
Pursuing total quality and delivering on our promises,
we are committed to excellence in service, and, continued research and development.
We consider this to be
the most critical
aspects
of our mission to be the best service provider in the industry. To that end,
we are mastering the
challenges of the
markets in which we
operate and constantly
strengthening and
improving our
performance across all departments and deployments of new features
and processes.
In our opinion, the industry we love is very complex.
There are many providers, all presenting
the same promises of superior service and market
leadership. But this
is not as simple as it seems.
Supporting customers the proper way requires a great
amount of know how and
a solid infrastructure in every area of the
organization. Our experience in the industry has
taught us how to cultivate this support system since
our company's inception. In addition, it requires
the flexibility of the service provider
to meet customer needs for third-party applications
such as databases, scripts and commerce applications, among
other things. Unfortunately, customers have frequently
walked away disappointed because their service provider
was unable to deliver on their initial promises. The
reason why they cannot deliver
where
SpeedQwest
can is not because they are not willing, rather, a lot of
companies who enter our
industry lack adequate management skills and sufficient funds to invest in research, development
and infrastructure. With all of the Internet access,
web hosting and domain service options
available today, the burden falls to the customer to exercise due diligence in selecting a
quality provider from the multitudes that are available.
SpeedQwest's
prosperity will be ensured by following the fundamental
principles of customer care, attention to detail,
value proposition and ongoing innovation. We hope
you will let yourself
discover us and the quality
of our products and
services we have
worked very hard to
cultivate, by choosing SpeedQwest
as your
"preferred provider" for your
Internet access, Domain name registration, Web hosting,
e-Business / e-Commerce and Business applications needs.
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